Your privacy matters to j8jili. This Privacy Policy is written in plain language so that every Filipino player can understand how their personal information is handled. The full policy is legally binding, but we've made every effort to avoid unnecessary jargon. If you have any questions after reading, contact us at support@j8jili.best.
1 Who We Are
j8jili is an online gaming platform operating at j8jili.best, offering casino games, card games, sports betting, poker, bingo, and related services to eligible players in the Philippines. For the purposes of this Privacy Policy, j8jili acts as the Personal Information Controller — meaning we determine the purposes and means of processing personal data collected through the platform.
j8jili's designated Data Protection Officer (DPO) can be contacted at support@j8jili.best with the subject line "Data Privacy Enquiry". The DPO is responsible for ensuring j8jili's compliance with Republic Act 10173 and all related implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy applies to all personal information collected through the j8jili website, mobile browser interface, customer support channels, and any other means by which you interact with the j8jili platform.
2 Personal Data We Collect
j8jili collects personal information only to the extent necessary to provide its services and comply with applicable legal obligations. The categories of personal data we collect are set out in the table below.
| Data Category |
Specific Information |
When Collected |
| Identity Data |
Full legal name, date of birth, nationality, government ID details |
Registration and KYC verification |
| Contact Data |
Mobile number, email address, residential address |
Registration and KYC verification |
| Financial Data |
Payment method details (GCash number, bank account name, card last-4 digits), transaction history, deposit and withdrawal records |
First deposit and ongoing transactions |
| KYC Documents |
Government-issued photo ID (PhilSys, passport, driver's license, UMID, etc.), proof of address documents |
KYC verification process |
| Account Activity Data |
Login timestamps, game history, bet records, session duration, platform activity logs |
Continuously during platform use |
| Technical Data |
IP address, device type, browser type and version, operating system, referring URL |
Automatically on platform access |
| Communication Data |
Customer support chat transcripts, emails sent to j8jili, feedback and complaint records |
When you contact j8jili support |
| Marketing Preferences |
Opt-in/opt-out status for promotional communications, preferred contact method |
Registration and account settings |
Sensitive personal data: Government ID documents submitted for KYC are treated as sensitive personal information under RA 10173. j8jili applies additional access controls and processing restrictions to these documents. They are used solely for identity verification and regulatory compliance and are not shared with any party outside of j8jili's verification process.
3 How We Collect Your Information
j8jili collects personal information through the following channels:
3.1 Directly from You
When you register a j8jili account, you provide your name, mobile number, email address, and date of birth directly. Additional information — including your residential address and KYC documents — is collected when you undergo identity verification prior to your first withdrawal. When you contact j8jili's support team by live chat or email, communication records are retained.
3.2 Automatically Through Platform Use
When you access j8jili, our servers automatically record technical information including your IP address, device type, browser version, and operating system. Your game sessions, bet history, and account activity are logged continuously as part of normal platform operation. This data is used for security monitoring, fraud prevention, and game integrity purposes.
3.3 From Payment Processors
When you make a deposit or request a withdrawal, j8jili receives transaction confirmation data from payment processors including GCash, Maya, and bank transfer systems. j8jili does not store full card numbers or complete GCash PIN details — payment processors handle sensitive financial credentials directly under their own security standards.
3.4 Through Cookies and Similar Technologies
j8jili uses cookies and similar browser-based technologies to maintain your session, remember your preferences, and collect aggregated analytics about platform usage. Full details are in Section 9 of this policy.
4 Why j8jili Uses Your Personal Data
j8jili uses your personal information for the following specific purposes:
- Account creation and management — to register your j8jili account, maintain your login credentials, and personalise your platform experience.
- Identity verification (KYC) — to comply with gaming regulations and anti-money laundering requirements by confirming that you are who you say you are and that you meet j8jili's eligibility requirements.
- Payment processing — to process your deposits and withdrawals in Philippine Peso via GCash, Maya, and other supported payment methods, and to maintain accurate financial records.
- Game and platform delivery — to operate the games, betting markets, and interactive features of j8jili and to ensure they function correctly for you.
- Fraud prevention and security — to detect and prevent fraudulent activity, cheating, multi-accounting, money laundering, and other prohibited conduct on j8jili.
- Customer support — to respond to your queries, resolve complaints, and provide assistance with your j8jili account.
- Regulatory compliance — to fulfil j8jili's obligations under applicable Philippine laws including gaming regulations and anti-money laundering requirements.
- Responsible gaming — to monitor for signs of problem gambling and to apply responsible gaming tools and restrictions where appropriate.
- Marketing communications — to send you information about j8jili promotions, bonuses, and platform updates, subject to your marketing preferences and consent where required.
- Platform improvement — to analyse aggregated, anonymised usage data to understand how players use j8jili and to improve the platform experience.
5 Legal Basis for Processing
Under RA 10173 and its Implementing Rules and Regulations, j8jili processes personal data based on the following lawful grounds:
- Contract performance — processing necessary to provide the j8jili platform and services you have registered to use, including account management, game delivery, and payment processing.
- Legal obligation — processing required to comply with Philippine gaming regulations, Anti-Money Laundering Act (AMLA) requirements, tax obligations, and other applicable laws.
- Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your rights as a data subject.
- Consent — where you have given specific, informed consent to processing for a particular purpose — primarily for direct marketing communications. You can withdraw consent at any time through your account settings or by contacting support.
6 Who j8jili Shares Your Data With
j8jili does not sell, rent, or trade your personal information. We share data only where necessary, with the following categories of recipients:
6.1 Payment Service Providers
To process your deposits and withdrawals, j8jili shares relevant transaction data with payment processors such as GCash, Maya, BDO, BPI, UnionBank, and card networks. These processors are bound by their own privacy and security standards and receive only the information necessary to complete transactions.
6.2 Identity Verification Partners
For KYC purposes, j8jili may work with third-party identity verification providers to confirm the authenticity of documents submitted. These partners are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.
6.3 Game and Technology Providers
Some games on j8jili are provided by licensed third-party game studios and live casino operators. These providers may receive pseudonymous player identifiers and game activity data necessary for game delivery and integrity monitoring. They do not receive your full identity or financial information.
6.4 Regulatory and Law Enforcement Authorities
j8jili is required to share personal data with Philippine regulatory bodies and law enforcement agencies where compelled to do so by law — for example, under AMLA reporting requirements or in response to a valid court order or government request. j8jili will not voluntarily disclose personal data to authorities beyond what is legally required.
6.5 Professional Advisers
j8jili's legal, financial, and compliance advisers may access personal data where necessary for the provision of their services, subject to professional confidentiality obligations.
No marketing data sales. j8jili does not share your personal data with advertising networks, data brokers, or third-party marketers. Your information is not used to build advertising profiles or sold for any commercial purpose outside of j8jili's own platform.
7 How Long We Keep Your Data
j8jili retains personal data for as long as necessary to fulfil the purposes described in this policy, subject to the following retention standards:
- Account data — retained for the lifetime of your j8jili account plus a minimum of five (5) years following account closure, in compliance with AMLA record-keeping obligations.
- KYC documents — retained for a minimum of five (5) years from the date of verification, as required under Philippine anti-money laundering regulations.
- Financial transaction records — retained for a minimum of five (5) years, consistent with applicable tax and gaming regulation requirements.
- Game and betting history — retained for a minimum of three (3) years from the date of each session, for regulatory audit purposes and dispute resolution.
- Customer support communications — retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
- Technical and usage logs — retained for twelve (12) months for security and fraud prevention purposes, after which they are anonymised or deleted.
- Marketing preference records — retained as long as your account remains active, plus twelve (12) months following account closure.
When data is no longer required for its original purpose and there is no legal obligation to retain it, j8jili will securely delete or anonymise it in accordance with its data disposal procedures.
8 Security Measures
j8jili implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and j8jili's servers.
- Encryption of sensitive data fields (including payment information and KYC document files) in j8jili's databases.
- Role-based access controls — j8jili staff can only access the personal data necessary for their specific job function.
- Two-factor authentication (2FA) available for player accounts and mandatory for j8jili system administrators.
- Regular security testing and vulnerability assessments of the j8jili platform.
- Activity monitoring and anomaly detection systems that flag unusual account behaviour for human review.
- Staff training on data protection obligations and handling procedures.
While j8jili takes security seriously, no online system can guarantee absolute protection. You also have a role to play — please use a strong, unique password for your j8jili account, enable 2FA if offered, and never share your login credentials with anyone. j8jili will never ask for your password.
Data breach notification: In the event of a personal data breach that poses a risk to your rights and freedoms, j8jili will notify affected players and report to the National Privacy Commission within 72 hours of becoming aware of the breach, as required by RA 10173.
9 Cookies and Tracking Technologies
j8jili uses cookies and similar browser-based technologies on its platform. A cookie is a small text file placed on your device when you visit a website. Cookies help j8jili remember your preferences and ensure the platform functions correctly.
9.1 Types of Cookies Used by j8jili
| Cookie Type |
Purpose |
Can Be Disabled? |
| Essential / Session |
Maintains your login session, remembers your cart or game state, enables platform navigation to function correctly |
No — required for platform to work |
| Preference |
Remembers your language, display settings, and other personalisation choices |
Yes — via browser settings |
| Analytics |
Collects aggregated, anonymised data about how players use j8jili to help improve the platform. No individual player is identified. |
Yes — via browser settings |
| Security |
Detects unusual login behaviour, helps identify bot activity, and supports fraud prevention |
No — required for account security |
9.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can typically view stored cookies, block specific cookies, or clear all cookies from the privacy or security settings section of your browser. Disabling non-essential cookies on j8jili will not prevent you from using the platform, but some features and personalisation may not function as intended.
j8jili does not use third-party advertising cookies or tracking pixels that build advertising profiles or share your browsing behaviour with external advertising networks.
10 Your Rights Under RA 10173
As a data subject under the Philippine Data Privacy Act, you have the following rights in relation to your personal information held by j8jili. j8jili is committed to facilitating these rights in a straightforward, accessible way.
Right to Access
Request a copy of the personal data j8jili holds about you and information about how it is used.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your j8jili account.
Right to Erasure
Request deletion of your personal data where it is no longer needed and there is no legal obligation requiring retention.
Right to Object
Object to processing of your personal data for direct marketing or where processing is based on j8jili's legitimate interests.
Right to Data Portability
Request a machine-readable copy of personal data you provided to j8jili for transfer to another platform or service.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe j8jili has violated your data rights.
To exercise any of these rights, submit your request in writing to support@j8jili.best with the subject line "Data Subject Request – [Your Right]". j8jili will respond within 15 business days. Some requests — particularly erasure requests — may be limited by j8jili's legal obligations to retain certain records under gaming and anti-money laundering regulations. Where this is the case, j8jili will explain the specific retention requirement that applies.
11 Children's Privacy
j8jili is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from individuals under the age of 21. If j8jili becomes aware that personal data has been collected from an underage individual, the account will be closed immediately, all associated data will be securely deleted, and any funds held will be returned through appropriate channels in compliance with applicable regulations.
If you believe that a minor has registered on j8jili, please notify us immediately at support@j8jili.best. j8jili takes underage access extremely seriously and will investigate and act on all credible reports promptly.
12 Marketing Communications
j8jili may send you information about promotions, bonuses, new game launches, and platform updates through your registered email address or mobile number. Marketing communications are sent only where you have consented to receive them — either during account registration or by updating your communication preferences in your account settings.
You can opt out of j8jili's marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email from j8jili.
- Updating your communication preferences in your j8jili account settings.
- Contacting j8jili support at support@j8jili.best and requesting removal from marketing lists.
Opting out of marketing communications does not affect your ability to use j8jili or access your account. You will still receive transactional communications — including deposit confirmations, withdrawal notifications, and account security alerts — as these are necessary for the operation of your j8jili account rather than marketing messages.
j8jili will never share your contact details with third-party marketers or send you marketing communications on behalf of any external brand or service.
13 Third-Party Links and Services
j8jili's platform may contain links to third-party services — for example, payment processor pages that open in a separate browser tab when you complete a deposit. These external services operate under their own privacy policies, which j8jili has no control over.
This Privacy Policy applies solely to j8jili's own platform and services. j8jili is not responsible for the privacy practices of any third-party service you access through or alongside j8jili. We encourage you to review the privacy policy of any third-party service you use in connection with your j8jili account — particularly the payment processors you choose for deposits and withdrawals.
14 Changes to This Privacy Policy
j8jili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, j8jili will notify registered players via email and/or by displaying a prominent notice on the platform before the updated policy takes effect.
The most current version of the j8jili Privacy Policy is always available at j8jili.best/privacy-policy. The "current version" note at the top of this page reflects when the policy was last reviewed. Continued use of j8jili following notification of an updated Privacy Policy constitutes acceptance of the changes.
If you disagree with any change to this policy, you have the right to close your j8jili account before the updated policy takes effect. Contact support@j8jili.best to initiate account closure and request withdrawal of your remaining balance.
15 Contact and Data Protection Officer
If you have any questions about this Privacy Policy, want to exercise your data subject rights, or have a concern about how j8jili handles your personal information, please reach out through any of the following channels:
- Data Subject Requests and DPO: support@j8jili.best — subject line "Data Subject Request" or "Data Privacy Enquiry".
- General Support: Live chat available 24/7 from within your j8jili account dashboard.
- FAQ: Visit the j8jili FAQ page for answers to common questions about accounts, data, and privacy.
j8jili aims to respond to all data privacy enquiries within 15 business days. For urgent matters relating to potential data breaches or account security, contact support immediately via live chat for the fastest response.
If you are not satisfied with j8jili's response to your data privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) through their official channels at privacy.gov.ph.
j8jili is committed to resolving data privacy concerns quickly and fairly. The vast majority of data-related requests are resolved through direct communication with our support team. We appreciate Filipino players who take their data rights seriously — your trust in j8jili is something we work to earn every day.
